Data protection
The protection of your personal data is important to me. All inquiries are treated confidentially. Please do not send detailed medical information, diagnoses or particularly sensitive content via the contact form. For an initial inquiry, a brief description of your concern is sufficient.
This privacy policy informs you about which personal data is processed in connection with this website, contact inquiries, and psychological counselling and systemic support.
1. Controller
The person responsible for the processing of personal data is:
Yasmin Benaleten
Psychologist & Systemic Therapist
Email: benaletenyasmin@gmail.com
Website: www.yasminbenaleten.com
Please use the email address above for data protection requests, appointment-related questions and general inquiries. A postal correspondence address will be provided within the context of an existing collaboration or upon legitimate request.
2. Types of data processed
Depending on your use of this website and your contact with me, the following data may be processed:
– name and contact details, such as email address or telephone number
– information provided through contact forms or emails
– appointment-related information
– billing and payment information, if a collaboration is established
– technical data when visiting the website, such as IP address, browser, device type, date and time of access
– where applicable, health-related or psychologically relevant information that you voluntarily provide in the context of an inquiry or counselling relationship
Please note that health-related information is particularly sensitive. Only share such information through the contact form if it is truly necessary for the initial contact.
3. Purposes of processing
Personal data is processed for the following purposes:
– providing and securing the website
– responding to contact inquiries
– arranging appointments and communication
– providing psychological counselling and systemic support
– invoicing and complying with legal retention obligations
– managing existing counselling relationships
– improving the website, if relevant analytics functions are used and consent has been given
4. Legal bases for processing
Personal data is processed on the basis of the General Data Protection Regulation, in particular:
– Article 6(1)(b) GDPR, where processing is necessary for pre-contractual measures or for the performance of a contract
– Article 6(1)(c) GDPR, where legal obligations exist, for example tax or accounting retention obligations
– Article 6(1)(f) GDPR, where there is a legitimate interest, for example in the secure operation of the website and the handling of general inquiries
– Article 6(1)(a) GDPR, where you have given consent, for example for certain cookies or analytics functions
Where special categories of personal data are processed in the context of psychological counselling, in particular health data, this is done only where an appropriate legal basis under Article 9 GDPR applies, in particular your explicit consent or where processing is necessary in connection with healthcare, counselling or support.
5. Contact
If you contact me via the contact form, by email or by telephone, your information will be processed in order to respond to your inquiry and communicate with you.
Please do not use the contact form for emergencies, crisis situations or acute risk of harm to yourself or others. In such cases, please contact the local emergency services or an appropriate crisis support service immediately.
6. Confidentiality
Inquiries and counselling content are treated confidentially. Personal data is only disclosed to third parties if this is legally permitted or required, if you have consented, or if it is necessary for the provision of the agreed service.
Professional contexts such as Youth & Work Luxembourg, Spring Health and my own online practice are kept organisationally separate. Data from one context is not transferred to another context without an appropriate legal basis.
7. Service providers and processors
External service providers may be used for the operation of the website and the organisation of services, for example:
– website and hosting provider, in particular Wix
– email provider
– video conferencing or communication tools
– payment or accounting tools
– appointment booking or form systems, where applicable
– analytics or statistics tools, where applicable
Where these service providers process personal data on my behalf, this is done on the basis of appropriate data processing agreements or other suitable data protection safeguards.
8. Transfers to third countries
Some service providers may process personal data outside the European Union or the European Economic Area, in particular in the United States or Israel. Such transfers only take place where an appropriate legal basis exists, for example an adequacy decision by the European Commission, appropriate standard contractual clauses or your explicit consent.
9. Cookies and similar technologies
This website may use cookies and similar technologies. Some cookies are technically necessary for the website to function correctly. Other cookies, in particular for analytics, marketing or embedded content, are used only where consent is required and you have given such consent.
You can adjust your cookie settings through the cookie banner or in your browser settings. Cookies already stored can be deleted in your browser.
If Google Analytics, Google Maps, YouTube or similar services are used on this website, these providers may process personal data, in particular technical data such as IP addresses. Such services should only be activated in accordance with the selected cookie and privacy settings.
10. Embedded content and external links
This website may contain links to external websites or embedded content, such as maps, videos or external booking pages. The respective providers are responsible for the processing of personal data on external websites.
11. Retention period
Personal data is stored only for as long as necessary for the respective purposes. Contact inquiries are deleted when they are no longer required, unless statutory retention obligations apply.
Data required for invoicing, tax records or legal documentation obligations is retained in accordance with the applicable statutory retention periods.
12. Your rights
Subject to the legal requirements, you have the right to:
– access the personal data stored about you
– request correction of inaccurate data
– request deletion of your data
– request restriction of processing
– receive your data in a portable format
– object to certain processing activities
– withdraw consent with effect for the future
You may contact me at any time to exercise your rights.
13. Right to lodge a complaint
If you believe that the processing of your personal data violates data protection law, you have the right to lodge a complaint with the competent data protection supervisory authority.
In Luxembourg, this is:
Commission nationale pour la protection des données
15, Boulevard du Jazz
L-4370 Belvaux
Luxembourg
Website: cnpd.public.lu
14. Updates to this privacy policy
This privacy policy may be updated if the website, the services used or the legal requirements change.